Animal welfare workers, if you’ve never attended a PETsMART Charities Webinar, I encourage you to attend. The Webinars are free, online, stuffed with valuable information, and interesting. Additionally, you can expand your skills and knowledge in the subject matter covered in the Webinar. If you aren’t sold yet, consider that it is a great opportunity to network with other animal shelters and rescues.

You’d pay a lot to travel to a conference and hear the experts give these presentations. Keep this series going and show your support by signing up to hear the information that is tailored to your field.

Register for the Webinars and find out more information

October Webinars

Topic: Sit, Stay, Adopt: Customer Service Training

Karel Minor & Damon March, Humane Society of Berks County

This entertaining workshop uses animal handling and training techniques as the starting point for improving customer service within shelters. From basic positive reinforcement techniques used for training dogs to handling and approach techniques for livestock, “animal people” often already have the skills needed to provide excellent customer service and human client management. Applying these techniques to customer service allows staff to use their strengths in a way that is effective, comfortable and familiar.

*each is 1 hr. and 30 mins. In length

Date & Time:

Oct. 20th 8:00 a.m. Pacific

Oct. 22nd 8:00 a.m. Pacific

Oct. 27th 8:00 a.m. Pacific

Topic: Test Anxiety Part 2: Specific Test Considerations

Presenter: Dr. Sandra Newbury, UC Davis

Description: Most organizations use diagnostic tests every day. How do we chose which test to run and interpret what the tests may tell us? This is the second installment of a two-part webinar on Diagnostic Testing. In the first part, (not to be missed), we discussed general considerations that apply any time tests are run, how to understand the limitations of testing and how results may be most effectively interpreted. In this second part, we will apply what we learned last time to discuss considerations that apply to specific tests commonly performed in animal welfare organizations: canine parvovirus, panluekopenia, FeLV and FIV, Heartworm, FIP, canine distemper and ringworm.

If you missed Part 1, you can access the recording at the following link

Date & Time:

Oct. 28th 8:00 a.m. Pacific

Oct. 29th 11:00 a.m. Pacific

Nov. 3rd 9:00 a.m. Pacific

Tea Drinkers Rave

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